Thank you for choosing SAQIB for your home appliance repair and maintenance needs. We are committed to providing professional, reliable, and customer-focused services. This Refund Policy explains the circumstances under which refunds may be requested and considered.
1. Service Charges
Inspection, diagnosis, visiting, consultation, and service charges are generally non-refundable once a technician has been dispatched or the requested service has been provided.
2. Refund Eligibility
A refund request may be considered in the following circumstances:
A payment was charged more than once due to a technical or processing error.
A service was booked and paid for in advance, but SAQIB was unable to provide the requested service.
The customer cancels the service before technician dispatch and before any work has commenced.
A refund is approved following a review of a verified billing issue, service-related complaint, or other legitimate concern.
All refund requests are subject to verification and review.
3. Non-Refundable Situations
Refunds generally will not be provided in the following circumstances:
Additional faults or issues are identified during inspection or diagnosis.
The customer chooses not to proceed with the recommended repair after receiving the technician’s assessment.
The repair or service has been completed and accepted by the customer.
Delays or additional costs arise due to spare-part availability, manufacturer restrictions, supply issues, or circumstances beyond our reasonable control.
An appliance develops a problem after service completion due to misuse, negligence, power fluctuations, water damage, pest infestation, unauthorized repairs, physical damage, or other external factors.
4. Warranty-Related Issues
If a completed repair is covered by a service warranty, SAQIB will first attempt to resolve the reported issue through inspection, repair, adjustment, or replacement of a defective part, where applicable and subject to the applicable warranty terms.
A refund will only be considered where the issue cannot reasonably be resolved in accordance with the applicable warranty terms.
5. Refund Request Process
Customers requesting a refund may be required to provide the following information:
Customer Name
Registered Mobile Number
Service Request or Job Details
Payment or Transaction Information
Reason for the Refund Request
Refund requests may be reviewed based on service records, payment details, the technician’s report, and other relevant information.
6. Refund Processing Timeline
Once a refund has been reviewed and approved, it will generally be processed within 7 to 10 business days through the original payment method, where applicable.
The actual time required for the refunded amount to appear in the customer’s account may vary depending on the bank, payment gateway, card issuer, or other financial institution.
7. Policy Changes
SAQIB reserves the right to update, modify, or revise this Refund Policy from time to time. Any changes will be published on this page with an updated effective date.
8. Contact Information
Organisation Name: SAQIB
Toll-Free Number: 18001237440
Email Address: customerserviccenter8015@gmail.com
Additional Email Address: info@service24x7support.in
Official Address:
00, SAQIB, GHAZIABAD, 00, GALI NO 1, ISLAM NAGAR, GHAZIABAD, Uttar Pradesh – 201001, India
For questions regarding this Refund Policy or to submit a refund request, customers may contact SAQIB using the contact information provided above.
